Elements and Performance Criteria
- Identify system features
- Communicate using communications technology
- System checks are carried out to confirm communication system is operational in accordance with manufacturers instructions and workplace procedures
- Communication system is operated safely in accordance with manufacturers instructions, workplace procedures and (any) regulatory requirements
- Telephone and radio security is maintained in accordance with workplace procedures
- Where relevant, channel selection is appropriate for the location and type of communication
- Messages are transmitted clearly and precisely with due observation of ethics and protocols required of users
- Where applicable, public address (PA) system is used to communicate with passengers and crew as per standard operating procedures
- Where applicable, incoming messages are received and answered promptly and courteously within operating procedures and (any) regulatory requirements
- Appropriate protocols and procedures are followed when using communications systems during emergencies
- Received messages are interpreted and recorded, where required, in accordance with workplace procedures
- Vocal communication is clear, unambiguous and uses appropriate procedures, language and codes
- Maintain communication equipment operational status
- Complete documentation